Due to new customs procedures related to Brexit there are long delays for shipments to Europe. Each country is currently experiencing different lead-times, it may take 2-4 weeks after dispatch for your order to be delivered. VAT and tariffs may apply to your order once it has been dispatched. We are no longer charging VAT on EU orders, this will be charged by each nation once the order has been imported into your destination country. You will be contacted by the customs teams in each destination country if any VAT or duties are due to be paid.
As part of our website, we are delighted to be able to offer free shipping to our UK Mainland customers (restrictions apply) on orders over £75 (excl. VAT).
This "Free Shipping" service is a 1-3 day service. The checkout process will automatically check your post code to see if your area qualifies. In the event it does not then the correct carriage charge will be applied to your order.
If however, you require a next day service you can select the Next Working Day service for a charge of £9.95 + vat (weight restrictions apply). Please use the "Stock Check" facility to ensure your items are in stock when ordering. (Highlands & Islands may take an extra 1-2 days on either service).
For orders under £75 carriage will be charged at £9.95 + vat for next day delivery (weight restrictions apply). Unless it is cost efficient to send by post. If this is the case you will be offered this option at the checkout.
If any problems occur we will contact you, we may pass your email/telephone number to the carrier as contact information.
All deliveries will require a signature on receipt. Please make sure that there will be someone at the address to receive the parcel. Please examine the the packaging for damage before accepting and signing for it. Once you have signed for the goods in good condition, no claims for damage can be accepted.
